James Glazebrook at Support Driven Expo Europe 2019

James Glazebrook at Support Driven Expo Europe 2019

Desde: Rework
de Rework
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In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

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